Resolve customer issues 24/7 — and escalate cleanly when it matters.
An AI support agent that answers phone, chat, and WhatsApp around the clock, resolves the repetitive questions instantly, automates inbound call handling, and hands off to a human with full context when judgment is needed. Lower wait times, lower cost, happier customers.
Always-on support
No queue, instant answer
Phone · chat · WhatsApp
Support volume scales faster than your team can.
Customers expect instant answers on any channel, at any hour. Hold times, after-hours gaps, and repetitive tickets burn out agents and frustrate customers. An autonomous support agent absorbs the repetitive load and routes the rest.
Hold times lose customers
Long queues drive churn and bad reviews. The agent answers instantly with no wait, on every channel.
After-hours = no support
Issues don't keep business hours. The agent resolves common problems overnight and on weekends.
Repetitive tickets drain agents
Most volume is the same handful of questions. The agent handles those so humans take the hard cases.
Channel silos fragment service
Phone, chat, email, and WhatsApp shouldn't be separate experiences. One agent covers them with shared context.
How the support agent handles a contact.
Answer instantly
Picks up on phone, chat, or WhatsApp with zero wait, in your brand voice.
Resolve
Answers from your knowledge base, account data, and policies — accurately, with sources.
Act
Takes real actions: order status, scheduling, updates, refunds-by-policy, ticket creation.
Escalate with context
When it's unsure or policy requires, it warm-transfers to a human with the full conversation.
Connects to your support stack.
Live support in two to five weeks.
- Week 1
Knowledge & policy audit
We ingest your FAQs, docs, and policies and define what the agent resolves vs. escalates.
- Weeks 2–3
Build & ground
We build the agent with governed retrieval over approved sources and wire your helpdesk + channels.
- Week 4
Test & guardrail
We test on real tickets, tune accuracy, and set escalation thresholds; you sign off.
- Week 5
Go live & operate
We launch, monitor transcripts, and keep tuning against live volume.
What this looks like in production.
A large share of support volume is the same repetitive questions. An agent grounded on your approved knowledge resolves those instantly across phone, chat, and WhatsApp — typically deflecting the majority of routine contacts while routing the genuinely hard cases to humans with full context.
- Timeframe
- as the knowledge base matures
- Workflow
- 24/7 omnichannel resolve + escalate
- Stack
- Vapi · Zendesk · RAG over approved docs
Questions buyers ask first.
Straight answers — the ones that come up in nearly every audit call.
Account and order status, scheduling and changes, returns and refunds within policy, troubleshooting, FAQs, and routine requests — across phone, chat, and WhatsApp. Anything outside its remit is escalated to a human with full context.
Give customers instant answers, any hour.
Book a free 30-minute audit. We'll map your support volume and show what an AI agent would deflect.