Your front desk is busy with the guest in front of them. Let AI take the call.
An AI front-desk agent that answers reservation calls around the clock, books and modifies stays, handles guest requests and common questions, and routes urgent issues to staff — so the phone never competes with the guest at the counter.
Reservations + guest line
Callers never queue
To go live
The desk can't check in a guest and answer the phone at once.
Front-desk staff are pulled between guests at the counter and a ringing phone. Reservation calls go to voicemail, after-hours bookings are lost, and routine guest questions — wifi, checkout time, parking, late check-in — interrupt every interaction.
Reservation calls lost
A caller wanting to book hits a busy desk and books elsewhere. The agent captures the reservation instantly.
After-hours bookings gone
Late-night and overnight reservation calls hit voicemail. The agent books them 24/7.
Routine questions never stop
Checkout time, wifi, parking, amenities, directions — the agent handles them so staff focus on guests.
Urgent issues need fast routing
Maintenance, security, and escalations route to the right staff member immediately by your rules.
What the agent does for a hotel.
Answer 24/7
Picks up every reservation and guest call in your property's voice, day or night.
Book & modify stays
Checks availability and books, modifies, or cancels reservations in your PMS/booking engine.
Handle guest requests
Answers FAQs and logs requests like late check-in, extra towels, or wake-up calls.
Escalate when needed
Routes maintenance, complaints, and urgent issues to the right staff instantly.
Connects to your property systems.
Live in two to four weeks.
- Week 1
Property & call audit
We map reservation rules, guest FAQs, request types, and escalation paths.
- Week 2
Build & integrate
We build the agent and connect your PMS/booking engine.
- Week 3
Test & approve
We run reservation, modification, and guest-request scenarios; you sign off.
- Week 4
Go live & monitor
We forward the line, monitor calls, and tune to your property.
What this looks like in production.
Reservation and guest calls that used to hit a busy desk or after-hours voicemail are answered, booked, or routed. The property captures bookings it was losing and frees the front desk to focus on the guests physically in the lobby.
- Timeframe
- from go-live
- Workflow
- front-desk overflow + after-hours agent
- Stack
- Vapi · Cloudbeds · Twilio
Questions buyers ask first.
Straight answers — the ones that come up in nearly every audit call.
Yes. It checks availability and books, modifies, or cancels stays in your PMS or booking engine during the call — including after hours when the desk is unstaffed.
Make the front desk unstoppable.
Book a free 30-minute audit. We'll show you what an AI front-desk agent would handle and what it would recover.